Credits and billing
One credit pays for one result. Results with the status unknown are free, and so are errors, malformed addresses and test addresses. Credits come in one-time packs, never a subscription, and they expire 24 months after they are added to your account.
What costs a credit
| Outcome | Credit |
|---|---|
A completed check with status deliverable, undeliverable or risky | 1 |
A result with status unknown, including checks that ran out of time | Free |
| A malformed address, answered without a check | Free |
A test address on sandbox.email-validation.org | Free |
A request that ends in an error (4xx or 5xx) | Free |
| Duplicate addresses inside one bulk job | Charged once |
Every result tells you what it cost in credits_used.
Free credits
New accounts get 500 free credits, with no card needed. The grant is protected against automated sign-ups and disposable addresses, so it can occasionally be held for review.
Credit packs
| Pack | Price | Per 1,000 | With the 15% bonus |
|---|---|---|---|
| 10,000 credits | $35 | $3.50 | 11,500 credits |
| 25,000 credits | $49 | $1.96 | 28,750 credits |
| 50,000 credits | $79 | $1.58 | 57,500 credits |
| 1,000,000 credits | $450 | $0.45 | 1,150,000 credits |
Prices in USD, excluding tax. VAT or sales tax is added at checkout where applicable. Packs are sold to businesses. Buy them under Billing in the dashboard.
First-payment bonus
Each of your first 3 completed payments adds 15% extra credits to the pack, whatever payment method you use (card, Link, Apple Pay or Google Pay). A card can earn the bonus on at most 3 payments, across all accounts. From the next payment on, you get the pack's standard amount.
Expiry and spending order
- Every credit expires 24 months after it was added: free, bonus and purchased credits alike.
- Credits are spent soonest-expiring first, so the credits closest to expiry are always used first.
- We can email you 30 days before credits expire (choose your notices in settings), and a
credits.expiringwebhook can tell your systems too. - Your credit balance lists every lot with its expiry date.
Refunds
Credit purchases are final and are not refunded; this does not affect any statutory rights you may have. Because unknown results and errors are never charged, you pay only for checks that reached a definite answer. See the refund policy.
Bulk jobs
When a bulk job starts, we hold one credit for every unique address that needs a check. When it ends, credits for results that came back unknown and for work that never ran (for example after a cancel) are returned. The job shows credits_reserved and credits_charged at every step.
Low balance
Set a low-balance threshold in the dashboard to get an email and a credits.low webhook when your balance drops below it. If you run out, validations answer 402 insufficient_credits (free) until you buy a pack.