# Contact and support

URL: https://email-validation.org/contact/
Updated: 2026-10-20

> Documentation index: https://email-validation.org/llms.txt

Email or chat with our AI support assistant. It answers from our documentation and policies, and it cannot see or change your account.

**You are talking to an AI.** Support by email and chat is handled by an AI assistant, and every reply says so. Requests that need a person go to the addresses marked below.

## Where to write

| Address | For | Answered by |
| --- | --- | --- |
| [support@email-validation.org](mailto:support@email-validation.org) | Questions about the product, the API, bulk lists, credits and billing | AI assistant |
| [privacy@email-validation.org](mailto:privacy@email-validation.org) | Data protection requests: access, correction, deletion, objections | A person, within one month |
| [abuse@email-validation.org](mailto:abuse@email-validation.org) | Reports of spam or other misuse of the service | A person |
| [security@email-validation.org](mailto:security@email-validation.org) | Security vulnerabilities | A person |
| [legal@email-validation.org](mailto:legal@email-validation.org) | Legal notices and questions about payments taken in error | A person |

## Help chat

Use the chat button at the bottom right of any page, or open the [help chat](https://email-validation.org/chat/) directly. Answers link to the documentation they come from.

## What support cannot do

- The assistant cannot see your account, credits, payments or files, and it cannot change anything.
- You manage API keys, purchases, invoices, bulk jobs and account deletion yourself in your dashboard.
- Credit purchases are final, so support cannot issue refunds. See the [refund policy](https://email-validation.org/legal/refunds/).

## Postal address

Inbox Perfection LLC  
16192 Coastal Hwy  
Lewes, DE 19958  
US

## Frequently asked questions

**How do I get support?**

Email support@email-validation.org or use the help chat on our pages. Support is handled by an AI assistant that answers from our documentation and policies. It cannot see or change your account, credits or payments; you manage those in your dashboard. Privacy, abuse, legal and security requests sent to their own addresses are reviewed by a person.

**How do I sign in?**

With a 6-digit code sent to your email, with Google, or with a passkey. There are no passwords.